FAQ

To shop with kraftloom you first need to sign up. If you already have an account on kraftloom, sign in to your account, go through the products and select the one you’d like to buy. Add it to the cart. You may continue to shop or proceed to pay on cart. Select place order option. Enter the required details and proceed to payment. Then select your preferred mode of payment and complete the payment process.

If you wish to cancel your order for any reason, you must request cancellation before your order is shipped. Unfortunately, once your order is in transit, it cannot be cancelled. To request cancellation, select the product from ‘your orders’ and select the cancel option.

All the products above Rs 1999 will be shipped free of cost. For orders below that shipping charge of Rs 100 will be charged on all products. As soon as your order is shipped we will email you tracking details of your package. Your shipment will be delivered to you between Monday to Saturday excluding public holidays, from 9am to 7pm. For futher details please check our shipping policy.

All the products on kraftloom are not eligible for return. Please check which products are eligible for return before purchasing. The products which are eligible for return can be returned within 10 days (5 days in case of jewellery) of receiving your order. To return any product select you product form ‘my orders’. Then select return option. Specify the reason for return and confirm to process the return request. Once your request is received and approved, we will arrange for a return pickup most likely within a week. You may opt for an exchange or refund.

If you choose to get refund, you may get full refund in the form of store credits or you may get refund on your original debit or credit card used for payment in which case an amount of Rs 100 per order will be applicable. Damaged products or those sent by error will be fully refunded. For details please go through our return policy.

In such a case we are very sorry. Please email us the picture of the package and its content and its details within 48hours of receiving the product.

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